Shipping Policy
Order Processing
Once you have placed your order, our team will begin processing it within three to five business days. During this time, we will carefully review your order, prepare the products, and ensure that everything is in perfect condition before shipping.
If any of the items you ordered are currently out of stock, we may need to wait for replenishment. Rest assured that we will do our best to fulfill your order as quickly as possible. In such cases, please allow up to 50 days for us to ship your order.Shipping
Once your order is ready to be shipped, we will notify you via email and provide you with a tracking code. This will allow you to monitor the progress of your package during transit.
Please note that shipping times may vary depending on your location. We ship our products to most countries, and the shipping costs will be calculated at checkout.
While we strive to ensure that your order reaches you in a timely manner, we cannot assume responsibility for any missing or lost packages. If you have any concerns regarding the delivery of your order, please don't hesitate to contact us using the information provided below.
Contact Information
If you have any questions or need further assistance, please feel free to contact us. We are here to help!
Order issues
When will my order be shipped?
We usually process your order and ship it to you within 5-7 working days.
Some out-of-stock products need to wait for restocking, and we will process and ship them within 50 working days.
When can I receive the products after the order is shipped?
You can receive your goods about 1-2 weeks after shipment; some countries take more than 2 weeks due to distance or customs clearance. Due to uncertainties, we cannot guarantee a specific estimated delivery time.
Can I modify/cancel my order?
You can modify/cancel your order while the order has not been shipped.
If you need to modify/cancel,please contact us.
I did not receive the order confirmation email!
Please contact us to provide the correct email address, and we will resend you the confirmation email.
Payment/Expenses
How much shipping and customs duties do I need to pay?
You can check the shipping amount you need to pay on the checkout page.
You don't need to pay customs duties at checkout, but customs duties may be incurred along the way, depending on your local customs policy, which we cannot determine.
How do I use the discount?
If you have a discount code, you can paste it on the checkout page to use it.
When will I get my refund?
The refund amount will generally be returned to your account within 3-5 working days after the order is canceled.
Shipping
Where do you ship from?
We ship from China.
Can it be delivered to my country?
We can deliver to most countries, you can choose on the checkout page to see if your country is included.
What is your return and exchange policy?
What should I do my tracking status shows Exception/Return?
Please contact us as soon as possible.